Unravelling the Nexus: Exploring How Workplace Incivility Shapes Nurses Well-Being via Emotional Exhaustion Pathways

Abstract

Based on the Conservation of Resource theory, the current research investigates how workplace incivility affects employees' psychological well-being. It also discovers how the psychological resources are depleted through emotional exhaustion among Pakistani nurses in health care centers; as a result, the psychological well-being of the nurses deteriorates. When extrinsic and extrinsic motivation does not replenish psychological resources, nurses' psychological well-being may be compromised. The present study primarily focuses on the registered nurses working in different secondary and tertiary hospitals in southern Punjab, Pakistan. Data was collected from 350 nurses in different government hospitals using the nonprobability, purposive sampling technique. The primary data is collected by disseminating and collecting structured questionnaires to maintain the anonymity of the respondents. The findings represent that Pakistani nurses do encounter incivility in the workplace. This study suggests that, among the factors considered, workplace incivility has the most substantial adverse effect on nurses' psychological well-being. The research suggests developing better human resource practices by bringing attention to this issue. Such initiatives could focus on encouraging support for nurses, diminishing workplace incivility, and ultimately enhancing their psychological well-being.