Servant Leadership: It’s Impact on Organizational Commitment and Organization Citizenship Behavior

Abstract

The purpose of the research is to examine the impact of Servant leadership on organizational commitment and organizational citizenship behaviour. Since Pakistan is a developing country, education needs to be a major and vital focus to advance a developed country. The top 10 universities, chosen from the Higher Education Commission of Pakistan’s current list, were investigated. Pal Scale was distributed to the faculty members of the universities (N=322), reporting about their supervisor’s leadership style. Moreover, employees were told to address their extra-role behavior, i.e. organizational citizenship behavior, using the scale developed by Welbourne, Johnson, and Erez (1996). In addition, employees evaluated the overall effectiveness using the organisational effectiveness scale for the Higher Education Institutes of Kwan and Walker. This investigation supported the substantial impact of organisational citizenship behaviour on the relationship between Servant leadership and the effectiveness of higher education institutes. Moreover, a direct relationship among variables is also found. Thus, the supervisors must recognise, foster and realize the importance of Servant leadership as this may eventually influence organisational citizenship behavior and the effectiveness of higher education institutes.