The Role of IT Infrastructure in Enabling Remote Work: Productivity and Employee Satisfaction

Abstract

The study has aimed to examine the impact of organisational citizenship behaviour of university teachers as a possible mediator between supervisors' paternalistic leadership style and the educational institute's overall effectiveness. Since Pakistan is a developing country, education needs to be a major and vital focus to advance towards a developed country. The top 10 universities, chosen from the Higher Education Commission of Pakistan’s current list, were investigated. Pal Scale was distributed to the faculty members of the universities (N=322), reporting about their supervisor’s leadership style. Moreover, employees were told to address their extra-role behaviour, i.e. organisational citizenship behaviour, using the scale developed by Welbourne, Johnson and Erez (1996). In addition, employees evaluated the overall effectiveness using the organisational effectiveness scale for the Higher Education Institutes of Kwan and Walker. This investigation supported the substantial impact of organisational citizenship behaviour on the relationship between paternalistic leadership and the effectiveness of higher education institutes. Moreover, a direct relationship among variables is also found. Thus, the supervisors must recognise, foster and realise the importance of paternalistic leadership as this may eventually influence organisational citizenship behaviour and the effectiveness of higher education institutes.