The effects of training on worker performance operate as a mediator for employee engagement. An examination of the tourism sector

Abstract

Companies that want to improve the performance of employees and gain a competitive advantage must keep up with the tourism sector. Employer-led training that promotes employee engagement and work satisfaction is essential for businesses to achieve and enhance performance. This study will use employee engagement as a mediating variable to examine how training and job environment affect performance. Using the convenience sample approach, 148 responses were supplied by hotel management personnel in tourist locations. The research model analysis process uses SMART PLS Ver 3.0 software and partial least squares (PLS). The research sample is the tourism industry in popular tourist locations in Pakistan. The survey respondents are system developers who oversee development work for a project or as a part of an ongoing project. Although employee training has no direct effect on performance, employee engagement significantly affects it. The research's conclusions have managerial repercussions since they highlight the importance of motivating employees in high-skill training to be more proactive and inventive to achieve the intended objectives.