Comparative Study of Performance Appraisal in Hotels: A Cross-Cultural and Operational Analysis

Abstract

This paper presents a comprehensive comparative analysis of performance appraisal systems in the hotel industry, spanning various cultural and operational contexts. The study aims to understand how performance appraisal methods differ, adapt, and impact employee performance and organizational effectiveness in hotels in diverse geographical and cultural settings. Our findings reveal significant variances in appraisal practices. In Western hotels, there is a strong emphasis on individual performance metrics and customer feedback. In contrast, hotels in Asia and the Middle East focus more on team performance and adherence to organizational norms. The study also emphasizes how cultural factors like individuality vs. collectivism and power distance affect how various assessment techniques are accepted and useful.