ALI, R. A.; AZHAR, M.; SHERWANI, H. The Impact of E-Banking Service Quality (Responsiveness) on Customer Purchase Intention with Mediating Effect of Customer Satisfaction. Journal of Excellence in Management Sciences, [S. l.], v. 2, n. 2, p. 177–188, 2023. DOI: 10.69565/jems.v2i2.219. Disponível em: https://journals.smarcons.com/index.php/jems/article/view/219. Acesso em: 20 aug. 2026.